We believe that the best projects are underpinned by being focused on a clearly defined set of outcomes implemented through a proven methodology. At myHCM we put this into practice with an approach that is based on experience.
Our capabilities
myHCM has vast experience with both Enterprise and SME customers in advising, implementing and supporting their CRM initiatives, We have a proven track record of success delivering joined up CRM solutions for our clients integrated with their eCommerce and Supply Chain platforms.
Building a connected customer journey based on empathy and trust with SAP C/4HANA to help your business innovate, integrate, and be agile. We have vast experience in implementing SAP’s Marketing Cloud, Commerce Cloud, Sales Cloud, Service Cloud and Data Cloud
We specialize in cross cloud implementations, focusing on the design, implementation and maintenance of all Salesforce clouds and products including Quote to Cash, FSL, Marketing Cloud and Non-Profit Bundles.
We are an authorized partner for Zoho CRM with expert implementation consultants who has expertise across Marketing, Sales and Service functions, providing the best industry practices process to customers.
Our Services
On-demand consultancy services
Advice
We use a structured methodology, based on Best Practice and Benchmarks configured with Value Engineering tools, which allows you to make specific assessments that highlight in detail the tangible benefits of using the Package Solution Platform. We also provide along the project implementation guidance on Architecture, forming a part of the Design Authority with Quality Audits.
Implement
We adopt the best of both “waterfall” and “agile” methodologies to manage your implementation. Your proposed solution will be thoroughly documented and supplemented with detailed project plan that clearly defines roles, responsibility and project governance. Our solution specialists will then work with you through the lifecycle of the implementation
On-demand support services
Support
Once your project is delivered, you will be in the hands of our highly responsive and competent support team. Our UK support centre is manned 24×7 with Application and Infrastructure specialists. We align this service to your needs and to the hours you require, providing technical support, application support and a fully managed service.
Improve
We ensure that our customers gain the maximum from the deployment of their Packaged Solution. As such, we take the time not just to respond if something fails, but to proactively monitor the usage, adoption and value of the solutions we deliver. Our consultants strive to assist you in continually improving how you use and maximise your investment.